How to Build a Knowledge Management Function That Actually Works

Law firms have spent significant money on knowledge management technology in the past five years. Most are not seeing the returns they expected. The problem is almost never the tool. It is the absence of a KM function capable of making the technology actually work. This piece covers the four structural layers every high-performing KM function requires, the hiring sequence that actually matters, and why deploying technology into an environment that was never built to support it is the most consistent reason KM investments underperform.